01 Overview
EzlaScan Technologies FZE ("EzlaScan", "we", "us", or "our") is committed to protecting the privacy of our clients, website visitors, and data subjects. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in connection with our anti-piracy and brand protection services and our website at ezlascan.com.
By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.
02 Data We Collect
2.1 Information You Provide
- Contact information (name, email address, phone number, company name) submitted via forms or email
- Account credentials and profile information for platform users
- Content ownership documentation and intellectual property records submitted for enforcement
- Payment and billing information processed through our payment provider
- Communications with our support and sales teams
2.2 Information Collected Automatically
- IP address, browser type, and operating system
- Pages visited, time spent, and navigation paths on our website
- Referring URLs and search terms
- Device identifiers and session tokens
- Cookie and tracking technology data (see Section 8)
2.3 Third-Party Enforcement Data
In the course of providing anti-piracy services, EzlaScan crawls and indexes publicly accessible content on third-party platforms. This may include usernames, profile information, and contact details of alleged infringers. This data is collected solely for enforcement purposes under our clients' instruction.
03 How We Use Data
- Providing, maintaining, and improving our anti-piracy and brand protection services
- Processing and responding to demo requests, inquiries, and support tickets
- Generating and filing DMCA and platform-specific takedown notices
- Building enforcement case files and evidence packages for clients
- Sending service-related communications, updates, and alerts
- Sending marketing communications where you have given consent or where permitted by law
- Analyzing website usage to improve user experience and content
- Complying with legal obligations and responding to lawful requests
- Detecting, preventing, and addressing fraud or security issues
05 Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
- Client account data: retained for the duration of the engagement plus 5 years
- Enforcement case files: retained for 7 years for legal compliance purposes
- Website usage data: retained for 26 months
- Marketing contact data: retained until you opt out or withdraw consent
- Payment records: retained for 7 years as required by financial regulations
06 Security
EzlaScan implements industry-standard technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction, including:
- AES-256 encryption for data at rest
- TLS 1.3 for all data in transit
- Role-based access controls and multi-factor authentication
- Regular penetration testing and vulnerability assessments
- Dedicated security incident response procedures
No method of transmission over the Internet is 100% secure. In the event of a data breach affecting your rights and freedoms, we will notify you and relevant supervisory authorities as required by law.
07 Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right of access — request a copy of personal data we hold about you
- Right to rectification — request correction of inaccurate or incomplete data
- Right to erasure — request deletion of your data where no longer necessary
- Right to restrict processing — request we limit how we use your data
- Right to data portability — receive your data in a structured, machine-readable format
- Right to object — object to processing based on legitimate interests or for direct marketing
- Right to withdraw consent — where processing is based on consent, withdraw it at any time
To exercise any of these rights, contact us at privacy@ezlascan.com. We will respond within 30 days. We may need to verify your identity before processing requests.
09 Third-Party Services
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.
10 Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately at privacy@ezlascan.com and we will delete it promptly.
11 International Transfers
EzlaScan operates globally. Your data may be transferred to and processed in countries outside your country of residence, including countries that may not provide the same level of data protection as your home country.
Where we transfer data from the European Economic Area (EEA) or UK, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission, or adequacy decisions.
12 Policy Changes
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a prominent notice on our website, and update the effective date at the top of this policy.
Continued use of our website or services after changes become effective constitutes acceptance of the revised policy.
13 Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, contact our Data Protection team:
- Email: privacy@ezlascan.com
- Phone: +971 4 391 4100
- Office hours: Sunday – Thursday, 09:00 – 18:00 GST
- Response time: within 30 days of receipt